TV guide is missing or wrong

Try these one at a time. After each step, check if it's fixed.

Update the guide

In our app, go to Settings → EPG and choose Update EPG. The guide can take a few minutes to load, especially the first time.
Refresh your playlist

Go to Settings → Playlists, select your playlist, and choose Update playlist, then update the guide again.
Check your device's time zone

If shows are listed at the wrong times, your device's time zone is probably off. On Fire TV: Settings → Preferences → Date & Time → Time Zone. On Android TV: Settings → System → Date & time.
Clear the app's cache

Clear the app's cache. Fire TV: Settings → Applications → Manage Installed Applications → our app → Clear cache. Android TV / Google TV: Settings → Apps → our app → Clear cache. (Clear cache, not data, so you don't have to set it up again.) Then update the guide again.
Some channels have no guide

A few channels don't have guide information at all. That's normal and they'll still play. If a popular channel's guide is missing, tell us which one.

Still not working?

Send us a message and we'll look into it. We'll fill in the steps you've already tried so you don't have to repeat yourself.