Help center

Fix a problem

Buffering or freezing Channel won't play or black screen No channels, login failed, or playlist error TV guide is missing or wrong No sound or sound out of sync App is slow, crashing, or closing

Install guides

Install on Fire Stick Get the app on your Fire Stick in about 5 minutes using the Downloader app. Install with FireSend Can't get Downloader to work? Install the app with FireSend instead. It takes about 5 minutes. Install on Android TV / Google TV Turn on developer options first, then install the app with Downloader. Install on Windows PC Watch on your computer: install BlueStacks, then install our app inside it. Supported Fire TV devices Which Fire TV models work best, and which can't run the app. Supported Android devices Nvidia Shield, Google TV, Android boxes, phones and tablets: what works best and how to install. Recording shows Read this before recording: how to add a USB drive so your Fire Stick doesn't fill up. Extra apps: VOD & VPN Free optional apps for movies on demand and smoother streaming. Same login. Add your playlist Enter your service details in the app, for every plan we offer.

Troubleshooting

Error 404 or 401 when loading channels

These errors usually mean your playlist has expired or the login was typed wrong.

Expired? To renew, call us at 902-306-4096. Once your renewal goes through, close and reopen the app.

Free trial ended? Once you've ordered, you'll get a new login. Then follow our upgrading from a free trial steps.

Still stuck? Contact us.

"App not installed" error

First, check for conflicts. Our app is based on TiviMate, and it won't install over top of another app built on the same base. If you have TiviMate installed, or an app from a previous IPTV provider that also used TiviMate, uninstall it first. When in doubt, remove any old IPTV apps before installing ours.

Second, check your storage. If your device is low on space, the app can't install. Remove apps you don't use or clear the cache, then try again.

I can't find Downloader in the Appstore

You may have one of Amazon's newer Fire TV models that runs Vega OS, such as the Fire TV Stick 4K Select or the 2026 Fire TV Stick HD. These models can't install outside apps, so our app won't work on them.

Check your model on our supported devices page. If yours isn't supported, a Fire TV Stick 4K Max or Fire TV Cube is the best upgrade.

My phone or tablet blocks the install ("unsafe app" or "blocked")

Allow your browser to install apps. When Android says your browser or file app isn't allowed to install apps, tap Settings, turn on Allow from this source, then go back and tap Install.

Google Play Protect warning. If you see a Play Protect message, tap More details and then Install anyway.

Samsung phones and tablets. Newer Galaxy devices have Auto Blocker, which stops all outside apps. Turn it off in Settings → Security and privacy → Auto Blocker, install the app, then you can turn it back on.

Renewing & devices

How do I renew?

To renew, call us at 902-306-4096.

How many devices can I use?

Your plan includes a number of connections: for example 1, 2 or 3. That's how many devices can watch at the same time.

You can install the app on as many devices as you like, but only that many can play at once. If you need more screens at the same time, contact us and we'll help you upgrade.

Still stuck?

Send us a message and we'll get back to you by email.