Fix a problem
Pick what's happening and we'll walk you through the fixes one step at a time. Most problems are solved in a few minutes.
Buffering or freezing
The picture keeps pausing, spinning, or freezing.
Channel won't play or black screen
A channel shows a black screen, an error, or never starts.
No channels, login failed, or playlist error
The app says the login is wrong, the playlist failed, or the channel list is empty.
TV guide is missing or wrong
The guide shows "No information", the wrong shows, or wrong times.
No sound or sound out of sync
No audio, audio cutting out, or lips not matching the sound.
App is slow, crashing, or closing
The app is sluggish, freezes, or closes by itself.
Something else? Check the help center or contact us.