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Add your playlist

Once the app is installed, you add your subscription as a "playlist". It takes about a minute.

Had a free trial? Remove your trial playlist first.

Before you start

Have your service info email handy. It tells you:

Can't find the email? Check your spam or junk folder, or contact us and we'll resend it.

  1. Open the app and choose Add Playlist.

  2. Select the service you ordered from our website:

    extremeMy TV Servicecloud tvproTVRuby

    Pick the one named in your service info email. Choosing the wrong one is the most common reason the login fails.

  3. Enter your login details exactly as they appear in your email:

    • Username
    • Password

    They're case-sensitive, so capital letters matter. Watch out for extra spaces at the end.

  4. Choose Next. The app checks your details and loads your channels and TV guide. This can take a minute or two the first time.

  5. That's it. Enjoy!

Upgrading from a free trial?

Your trial playlist is still in the app, so remove it first, then add your new one. Your new Username and Password are different from your trial ones; use the ones in your new service info email.

  1. Open the app and go to Settings → Playlists.
  2. At the top of the list you'll see your trial playlist with a check mark ✓ next to it. It's named after the service you tried: extreme or My TV Service or cloud tv or proTV or Ruby. Select it.
  3. Scroll down and choose Delete playlist, then confirm.
  4. Go back and choose Add Playlist, then follow the steps above with your new login.

Login not working?

Double-check that you selected the right service and typed the username and password exactly. Still stuck? Our login troubleshooter walks you through the fixes.