Install with FireSend
Can't get Downloader to work? Install the app with FireSend instead. It takes about 5 minutes.
Works on: Amazon Fire Stick / Fire TV (an alternative to Downloader)
Prefer Downloader? Our usual Fire Stick guide uses the Downloader app and code 3142348 →On your Fire Stick home screen, go to Find (the magnifying glass) and search for FireSend. Select FireSend: Send Files to Fire TV and choose Get or Download.
Turn on developer options: go to Settings, then My Fire TV, then About. Click on your device name (for example Fire TV Stick) 8 times in a row until you see that developer options are on. Already did this for another app? Skip to the next step.
Press back, open Developer Options, go to Install Unknown Apps, find FireSend, and turn it On. On some older Fire TVs this setting is called Apps from Unknown Sources; turn that on instead.
Open FireSend and choose Rooms / Share, then Join Room.
Enter our room code and choose Next. Don't have the code? Ask us for it or call 902-306-4096.
Select our app from the list. When the download finishes, choose Install, then Open.
In the app, click Add Playlist, select the service you purchased (extreme, My TV Service, cloud tv, proTV or Ruby), and enter the Username and Password from your service info email. Need help?
Stuck?
Error 404 or 401 when loading channels
These errors usually mean your playlist has expired or the login was typed wrong.
Expired? To renew, call us at 902-306-4096. Once your renewal goes through, close and reopen the app.
Free trial ended? Once you've ordered, you'll get a new login. Then follow our upgrading from a free trial steps.
Still stuck? Contact us.
"App not installed" error
First, check for conflicts. Our app is based on TiviMate, and it won't install over top of another app built on the same base. If you have TiviMate installed, or an app from a previous IPTV provider that also used TiviMate, uninstall it first. When in doubt, remove any old IPTV apps before installing ours.
Second, check your storage. If your device is low on space, the app can't install. Remove apps you don't use or clear the cache, then try again.
I can't find Downloader in the Appstore
You may have one of Amazon's newer Fire TV models that runs Vega OS, such as the Fire TV Stick 4K Select or the 2026 Fire TV Stick HD. These models can't install outside apps, so our app won't work on them.
Check your model on our supported devices page. If yours isn't supported, a Fire TV Stick 4K Max or Fire TV Cube is the best upgrade.
My phone or tablet blocks the install ("unsafe app" or "blocked")
Allow your browser to install apps. When Android says your browser or file app isn't allowed to install apps, tap Settings, turn on Allow from this source, then go back and tap Install.
Google Play Protect warning. If you see a Play Protect message, tap More details and then Install anyway.
Samsung phones and tablets. Newer Galaxy devices have Auto Blocker, which stops all outside apps. Turn it off in Settings → Security and privacy → Auto Blocker, install the app, then you can turn it back on.